Moderating Comments: How to Handle the Haters
Marketing and Communications Professionals, Communications Professionals, People Monitoring their Business, Political and Community Social Media Accounts
Target Audience
30 mins - 2 hours
Duration and Schedule
English - Keynote, Workshop, Online
Language and Format
TRAINING
Are you moderating an intense social media feed? This presentation offers practical strategies for handling negative comments with professionalism while maintaining your own mental health. Learn how to address “online trolls” effectively, sustain a positive online environment, and turn criticism into an opportunity for your organization.
Course Overview
Moderating a social media feed can sometimes involve navigating negative comments and intense criticism. As a communications professional, it's essential to address these challenges with professionalism while also protecting your own mental health. This course offers practical strategies for effectively managing negative interactions, turning criticism into constructive opportunities for your organization, and sustaining a positive online environment. You will learn how to handle online trolls, respond to criticism with grace, and create a space where productive dialogue can thrive (or not!). By the end of this course, you will be equipped with the tools to manage difficult situations online while maintaining your professionalism and well-being.
Learning Objectives
Develop strategies for addressing negative comments and online trolls with professionalism and composure, protecting both your organization’s reputation and your own mental health.
Learn how to maintain a positive online environment by responding to criticism in a constructive way that fosters productive dialogue.
Understand the psychology behind online trolls and develop tactics to effectively manage and disengage from harmful or unproductive interactions.
Turn criticism into an opportunity for growth, using feedback to improve your organization’s online presence and engagement.
Career Outcomes
Improved Conflict Management Skills: Participants will enhance their ability to handle difficult interactions and negative feedback professionally, a critical skill for managing social media accounts and customer relations.
Increased Emotional Resilience: By learning how to protect their mental health while moderating intense social media feeds, attendees will develop greater emotional resilience, helping them navigate high-stress situations with ease.
Enhanced Public Relations Expertise: With the tools to effectively manage negative comments and online criticism, participants will be better equipped to protect and improve their organization’s reputation, making them more valuable in public relations or communications roles.
Stronger Leadership and Crisis Management: Attendees will gain strategies for turning criticism into a growth opportunity, which can help in leadership roles by fostering a culture of openness and responsiveness in times of online challenges.
Career Advancement in Digital Communications: Mastering social media moderation, negative feedback management, and maintaining a positive online environment will position participants as experts in managing online communities and corporate communications, leading to new career opportunities or promotions.